Return Policy

Returns, Exchanges, Damages & Lost Packages

Due to the personalized nature of our items, we do not offer refunds for custom pieces. However, exchanges may be possible under the following conditions:

• Item was damaged in transit and there is a claim raised with the delivery company. If your order arrives damaged, notify us within 48 hours with a photo, and we’ll work with you to resolve it.
• Item does not fit and there was no significant change in sizes of a customer.
• If an item doesn’t match the agreed specifications.

Return shipping costs are the buyer’s responsibility.

Returns on available, non-customized physical items are possible. The following conditions must be met:

• Return requests must be made within 21 days of delivery.
• The item must be unused, undamaged, in its original condition and packaging.
• The item was damaged in transit and there is a claim made to the delivery company. If your order arrives damaged, notify us within 48 hours with a photo confirming the damage, and we’ll work with you to resolve it.

Return shipping costs are the responsibility of the customer.

For all items damaged in transit a claim to the delivery company should be made. GemsPlusLeather leaves a right to demand an original of the claim.

Digital items aren't eligible for returns or exchanges due to the nature of these items.

Lost Packages: If your package hasn't arrived within 30 days, please reach out and we’ll initiate the claim process with the delivery company.

Need Help?

If you have any questions about your order feel free to reach out to our support team: contact@gemsplusleather.com.